In order to provide our customers the lowest price, we discourage returns or exchanges. Many of our products are fragile and cannot withstand being handled and shipped around on multiple trips. Please contact us for product assistance, questions or inquiries.
We have a 25% Restocking fee on all Return Items. Buyer is responsible for arranging and paying for return shipping. Please insure all packages to cover carrier damage. We cannot refund for damaged or used items.
Damages and Defective Products
When you receive your order from the mail carrier we ask you to look at these guidelines:
IS THE BOX OR PACKAGE DAMAGED?
Please contact the mail carrier customer service right away and file a damage claim.
IS YOUR ITEM DAMAGED FROM SHIPMENT?
Please contact the mail carrier customer service right away and file a damage claim. You should then contact us.
IS YOUR ITEM NOT WORKING CORRECTLY OR MALFUNCTIONING?
Non-Returnable Items - Customized Items - Printed Items
We cannot accept returns for any custom products.