Below are frequently asked questions that we hope will answer your questions. Please feel free to contact us if you need furthur assistance.
We ship products in the Continental US only. We offer free Ground Shipping in the USA, excluding Hawaii and Alaska. We currently DO NOT offer any shipping to post office boxes, APO's or FPO's. For International deliveries - Please contact us.
Yes! Source One Displays will send you an email when your order has been dispatched. Your shipment will include a tracking number and the according details and link to the shipping couriers.
We accept major debit and credit cards.
Yes, we can help ship your order using express delivery. Please contact us after your order so we can find you the fastest and most cost effective shipping option.
When a delivery attempt is made and you're not home, the shipping carrier will leave a note indicating a delivery attempt was made and he/she will try again tomorrow. They might also give you instructions to have you call and schedule a delivery for the next day or have you pickup the package at your local shipping hub.
Please contact the mail carrier customer service right away and file a damage claim. You have 24 hours to report damages and/or discrepancies. After 24 hours you will not receive a refund, replacement or exchange.
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@sourceone.org
We cannot offer refunds as most orders are custom made to our customers own specification. However, we will try our best to find a solution for our customers.
All personal information that is used to identify any individual such as a first and last name, home address, email address or other contact information are kept in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order and for billing.
We guarantee that your personal information is protected. Our online store uses an SSL for the checkout process to keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.
Please note that the privacy policy may change in the future and any changes we'll be posted this page. If you have any question, please feel free to contact us.
